1. Overview
Velon Systems wants you to be satisfied with Velon-ERP. This Refund Policy explains when you may be eligible for a refund on paid subscriptions.
2. Free trial
If you are on a free trial, you will not be charged until the trial ends. Cancel before the trial ends to avoid any charge.
3. Monthly subscriptions
If you cancel a monthly paid plan within 7 days of your first charge and have not materially used paid features beyond reasonable evaluation, contact us at info@velonerp.com for a refund review. Renewals are generally non-refundable unless required by law.
4. Annual subscriptions
Annual plans are billed upfront. Refund requests within 14 days of purchase may be considered on a pro-rata basis if you have not substantially used the service. Contact info@velonerp.com with your workspace ID and invoice reference.
5. How to request a refund
Email info@velonerp.com from your account owner address with your workspace name, billing email, and reason for the request. We aim to respond within 5 business days.